Marble is a natural material and proper care will help maintain its beauty.

Cleaning
- Use a soft cloth and warm water for daily cleaning.
- Mild natural cleaners can be used.

Avoid
- Acidic cleaners
- Vinegar
- Lemon
- Strong chemicals

These can damage the marble surface.

Drying
- Wiping the surface with a dry cloth after use helps prevent water marks.

Protection
- The marble surface is sealed during production, but resealing may be recommended over time.

Important
- Avoid dropping heavy objects inside the sink.

Do not place extremely hot items directly on the marble.

With proper care, your marble product can last for many years.

Rowan Marble products are handcrafted natural stone items and many are produced upon order.

Custom Products
Custom size or made-to-order products cannot be returned once production begins.

Order Cancellation
Orders may be canceled within 24 hours of purchase.

Natural Stone Disclaimer
Color variations, veining, and natural patterns are normal characteristics of natural marble and are not considered defects.

Damaged Items

If the product arrives damaged:
- Inspect the package
- Take photos
- Contact us within 48 hours

After review, we will provide a replacement or appropriate solution.

Installation Responsibility
Rowan Marble is not responsible for damage caused by improper installation.

Packaging
All Rowan Marble products are carefully packaged to ensure safe delivery. Each item is protected with foam, protective materials, and a custom wooden crate designed for heavy stone products.

Production Time
Production typically takes 2–4 weeks, depending on the design and customization.

Shipping Time
Once production is completed, shipping usually takes about 1 week.

Shipping Method
We use reliable international carriers such as DHL, UPS, or FedEx.

Tracking
After shipment, customers receive a tracking number.

Customs & Import Taxes
Buyers are responsible for any customs duties or local import taxes.

Delivery Inspection
Please inspect the package upon arrival. If there is any damage, contact us within 48 hours.

Detailed technical drawings and specifications available upon request.